Frequently Asked Questions

Yes, of course. Just get in touch and we’ll arrange a replacement. Your satisfaction is our priority.

Yes. Every member of our team is fully insured, interviewed, ID-verified, and reference-checked before joining Queen Bee.

Not at all — many clients prefer to be out. We deliver the same professional, secure service whether you’re home or away.

No — our cleaners bring their own products, hoover, and mop. If you’d like us to use your own supplies or tools, just let us know.

We’ll contact you as soon as possible and offer a cover cleaner or reschedule based on your preference.

Yes, if you’d like. Once we’ve matched you with a cleaner, we can arrange an introduction so you feel comfortable before they start.

Each cleaner goes through a multi-step process: a phone interview, a home interview, ID and reference checks, and training before they begin.

No long-term contracts here. We keep things flexible and fair — just let us know with at least one week’s notice if you need to cancel.

Yes, we do. Just let us know your needs and we’ll include ironing as part of your regular or one-off service.

Absolutely. We offer flexible options including one-time, weekly, fortnightly, or monthly services.

This depends on the size of your space and the type of clean. We’ll give you a time estimate when we arrange your service.

Not at all — though clearing surfaces or picking up toys helps us clean more efficiently, it’s completely optional.

Yes — we always aim to provide the same cleaner for every visit so you get consistent service and someone you trust.

Yes. For deep cleans and specific requests, we can bring additional tools or products — just let us know in advance.

Yes, we offer eco-friendly cleaning products upon request — kind to your home, your pets, and the planet.

We serve Gloucester and surrounding areas. Not sure if you’re covered? Just drop us a message and we’ll let you know.

You’ll receive an invoice with our bank details. Payment is made via bank transfer — quick and easy.

Plans change — we get it. Just give us at least 24 hours’ notice and we’ll adjust your appointment without fuss.

Our standard hours are weekdays during the day. Weekend or evening slots may be available on request, subject to cleaner availability.