Privacy Policy

Privacy Policy
Last updated: 14/05/2025

At Queen Bee Cleaning Services LTD, we take your privacy seriously. This policy outlines what personal data we collect, how we use it, and your rights as a customer.

Who We Are

Queen Bee Cleaning Services LTD

2 Abbeymead Avenue, Abbeymead, Gloucester, Gloucestershire, England, GL4 5UA

Email: admin@queenbeecleaningltd.com

What Personal Data We Collect

We may collect the following personal information from you when you contact us directly (via phone, email, WhatsApp, or through our contact form): Full name, Phone number, Email address, Home or business address, Details about your cleaning requirements.

This information is provided by you voluntarily and is used solely to provide our services and respond to your enquiries.

How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries or service requests

  • To send quotes, invoices, and manage bookings

  • To contact you with important updates or service information

  • To send follow-up emails or occasional marketing offers (only when relevant)

We do not sell or rent your personal data to third parties.

Sharing Your Data

We do not currently share your information with any third parties. However, should we use trusted providers in future (e.g. booking software, invoicing platforms, or marketing tools), we will ensure they meet strict data protection standards and only process your data for the services we use.

Cookies

We may use basic cookies on our website to enhance your browsing experience. These may include tools like Google Analytics to understand how our website is used and help us improve it. You can control or disable cookies in your browser settings at any time.

How Your Data Is Stored

We store your personal information securely in the following ways:

  • Our email inbox (password protected)

  • A secure CRM system

  • Encrypted files or documents (e.g. quotes/invoices)

  • Google Drive with restricted access

How Long We Keep Your Data

We retain your data for as long as you’re a client or actively engaging with us. If you ask us to remove your information, we will delete it from our records unless we are required to keep it for legal or financial reasons.

Your Rights

Under UK data protection law, you have the right to:

  • Request a copy of any personal data we hold about you

  • Correct inaccurate or incomplete data

  • Ask us to delete your data at any time

  • Withdraw consent for marketing messages

To exercise your rights or if you have any concerns, contact us at: admin@queenbeecleaningltd.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.