Commercial Clients
Terms & Conditions

Queen Bee Cleaning Services Ltd, Last updated: 14/05/25

These terms apply to all commercial cleaning services provided by Queen Bee Cleaning Services Ltd, unless otherwise agreed in a separate written contract.

1. Scope of Service

Queen Bee Cleaning Services Ltd provides professional cleaning services to commercial clients including (but not limited to):

• Offices and shared workspaces

• Retail units, salons, and hospitality venues

• Student accommodation providers

• Developers and property managers

The exact nature and frequency of cleaning will be outlined in your individual service agreement, schedule, or booking confirmation.

2. Access & Site Requirements

• The client must ensure safe, clear access to the premises at the scheduled time.

• Any required keys, codes, or site instructions should be provided in advance.

• If our team is unable to access the site as agreed, this will be treated as a late cancellation (see section 4).

3. Health & Safety

• The client must inform us of any known hazards or site-specific health and safety requirements.

• Our cleaners will not move or lift items over 25kg.

• Hazardous materials, specialist equipment, or high-risk tasks must be discussed in advance.

4. Cancellations & Missed Access

• For scheduled cleans, we require a minimum of 48 hours’ notice for cancellations or rescheduling.

• Cancellations made with less than 48 hours’ notice may incur up to 50% of the agreed service fee.

• If access is not possible at the scheduled time, the full service fee may still apply.

5. Standards & Complaints

• We aim to deliver consistent, high-quality cleaning.

• If you are unhappy with a clean, you must notify us within 24 hours of the service. This allows us the opportunity to investigate and rectify the issue.

• Refunds are not offered, but alternative solutions may be provided where appropriate.

6. Liability

• While our team takes the utmost care, Queen Bee Cleaning Services Ltd accepts no liability for damage to existing faulty fixtures, surfaces, or wear and tear.

• We are not responsible for loss or damage unless caused by proven negligence on our part.

• The client is responsible for securing or removing any valuable or fragile items in advance.

7. Insurance

• We hold full public liability insurance for all services we provide.

• Proof of cover can be provided on request.

8. Payments & Invoicing

• Payment terms are 14 days from the invoice date, unless otherwise agreed in writing.

• Invoices are issued either per clean, weekly, or monthly depending on the arrangement.

• Late payments may result in paused services or added interest in accordance with the Late Payment of Commercial Debts Act.

9. Photography & Site Records

• We may take before-and-after photographs for internal training, service records, or marketing purposes. These will never include identifying information or sensitive areas.

• If you wish to opt out of photos being taken, please notify us in writing.

10. Confidentiality & Privacy

• All personal or business information shared with us is treated as confidential.

• We comply with UK GDPR regulations and our Privacy Policy outlines how we handle personal data.

11. Changes to Terms

We reserve the right to update these terms at any time. The latest version will always be available on our website. Where a separate contract is in place, the contract terms take precedence.

Thank you for choosing Queen Bee Cleaning Services Ltd. If you have any questions about these terms, please don’t hesitate to contact us at admin@queenbeecleaningltd.com.